Rejected Review is showing on website

  • 9 March 2024
  • 1 reply

  • Contributor I
  • 2 replies

We have a review from a customer that contains private/personal information. When rejected it’s still showing on the website. Has anyone experienced this?


Best answer by StefanUE 11 March 2024, 07:51

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Userlevel 5
Badge +18

@TIME hey, thanks for your question and welcome to the community!

Besides this being a potential glitch, which you can ascertain by contacting Klaviyo support, it might also be a matter of the review status not updating after your input.

Double-check the reviews in question on Klaviyo and make sure they are all updated with the “rejected” property before then checking in with Klaviyo support to see if anything might have gone wrong on their end.

You can also check this helpful article on how to moderate Klaviyo reviews for further information.

Happy to chat further!