Shopify issue: collecting Line Item from Checkout Started Event into Klaviyo

Question

Hello everyone,I am currently experiencing an issue with the communication between the Checkout Started Event and Klaviyo. I have created an Abandoned Cart Flow with the purpose of sending reminder emails to customers. I have inserted a code snippet to call the properties of the line_item to make the information explicit. However, after receiving the email on Gmail or previewing the test on Klaviyo, the value of these properties (customization_id) appears as NONE.  Additionally, there are several other related properties that are not appearing as well Could you please help me identify where my issue lies? :((Why is Klaviyo not receiving properties from Shopify? Thank you for your assistance

Brian Turcotte · Accepted Answer

Hi @Jason9xs!I see you filed a ticket with Support for this issue and they’ve responded in that thread - I would recommend following up with them as this could be a highly account-specific issue!Best,Brian

Jason9xs · Answer

Hi @Brian TurcotteI've reached out to themand they mentioned thatIt looks like customization_id is not getting passed over with the Checkout Started eventeven though these properties are displayed on the Checkout page as shown in the image.It's quite confusing given that they stated it in this way.What steps should I take to ensure a stable connection between Shopify and Klaviyo?🤔

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