Hi @m-a-t-t!

In case you haven’t already seen it, here’s our Help Center article on troubleshooting your Shopify integration:

• Troubleshooting your Shopify integration

Is any new data syncing, and you aren’t seeing your historical Shopify data in Klaviyo? Or is there no data appearing in your Klaviyo account at all? Here’s a Community thread that explains how to remedy the first scenario:

Also, it’s possible that if Double Opt-In is enabled in your account, it’s preventing profiles from being synced to Klaviyo. More on this here:

If neither of these scenarios/solutions apply, it may be helpful to try removing the Shopify integration and re-enabling it. That may be the quickest and easiest fix without getting into anymore confusion. Give this 24 hours to completely re-sync.

I hope this helps get you started, and thanks for using the Community!

- Brian

Hi @Brian Turcotte 

Thanks for the reply. Much appreciated!

To answer your points;

• double opt-in is not enabled

• I’ve tried disconnecting and reconnecting

• I can see some data syncing. For example, a newsletter Subscriber on Shopify has a Profile on Klaviyo, but they’ve not been added to the associated List.

Thanks,

Matt

Hi @m-a-t-t!
 

My apologies for the delay here! May I ask if there are any Shopify newsletter Subscribers that do not have at least profiles on Klaviyo?

Also, are net-new subscribers being added to the list? If new subscribers are being added but only old users are not, you may have to manually add the old users by following these instructions:

• How to add subscribers to an existing list

I also speak about this more here:

Finally, may I ask how you ensured that your signup form is adding the newsletter tag? The format of the input tag in your form’s source code should look something like this:

<input type="hidden" name="contact=tags]" value="newsletter">

Best,

Brian