Hello @vrdeveloppement,
Thanks for sharing your question with the Klaviyo Community!
Since both the Shopify Placed Order event and the custom API Placed Order event are two separate events, they would each be assigned their own metric IDs. Should you only wish to have one singular Placed Order type as opposed of two, I would recommend, instead of using Klaviyo’s direct integration with Shopify, to build your own custom connection to Shopify. By using a custom built integration, you can push the Placed Order events from your Shopify store and this alternative store you have to Klaviyo as a singular custom Placed Order event. Because this would now be a singular custom event, it would be assigned its own Metric ID when calling for these events. If you were interested in this option, I would recommend taking a look into the following articles we offer on this subject:
The Shopify “Revenue” metric is actually a calculation based on the value of your Shopify Placed Order event. Revenue is calculated as the order subtotal plus shipping minus any discount: (order sub-total + shipping) - any discounts as detailed in the Reviewing Your Shopify Data article. Since both your Shopify Placed Order events and your custom API Placed Order event are two separate events, there would not be a way to designated the calculation of “Revenue” based on two metrics. At this time, Klaviyo is only able to calculate revenue based on a singular event. The solution posed prior would also ease this issue and allow you to calculate the revenue off of the custom event which combines your Shopify Placed Order data with your custom Placed Order event.
Furthermore, Klaviyo is not currently optimized to support more than one ecommerce store per Klaviyo instance. If you have more than one ecommerce store, we recommend you create a separate Klaviyo account for each store in order to streamline data analysis and prevent confusion amongst metrics. Klaviyo does support multi-account access though! This feature allows our clients who own multiple stores to use a singular login credential to access multiple Klaviyo accounts. Using this feature would still allow you to share certain information between the accounts you have access to such as Email Templates and Flows! Along with the Multi-Account User Privileges article, @Julie Hayes actually explained this feature in a similar Community post below:
Hope this helps!
David
