Hello @Homeofthemall,

Welcome to Klaviyo and thanks for being a member of the Klaviyo Community!

From your details, it sounds like you may not have adjusted the redirect for this signup from on your homepage to be adding users to a Klaviyo list. You can find instructions on how to set up this redirect from the How to Redirect Existing Signup Forms to Klaviyo article. 

Alternatively, you can also replace this signup form with a Klaviyo built one that would already give you the capability to link it to a Klaviyo list. You can learn more about using and building a Klaviyo signup form from the following articles:

• Guide to Creating a Signup Form
• Overview of the Signup Form Builder
• Change the List a Signup Form Submits to

I hope this helps!

David

Hi,

I’ve transferring to Klaviyo from MailChimp and we have a Wordpress / WooCommerce site with the sign up on our home page.  Currently trying to redirect the sign up traffic from MailChimp traffic over to the Klaviyo account - the link provided in the previous response does not exist.

Is there anything else I can use to help me out?

Cheers,

Clare 

Hi @QGS Clare!

At this time, it’s not possible to redirect existing sign-up forms when migrating from Mailchimp. Instead, the best workaround is to take advantage of Klaviyo's native sign-up form builder to create and customize a new form.

I hope this helps to clarify, and thanks for using the Community!

Best,

Brian

I've been facing a bit of a challenge with my email campaigns. I have successfully integrated Klaviyo with my WooCommerce store, and everything seems to be working fine. However, I have a "subscribe" box on my website's homepage (built on WordPress), and it's not syncing new subscribers with Klaviyo as expected. Instead, the new subscribers are still being sent to my previous email marketing tool, which is Mailchimp. 

Hi @AnderConor!

Due to integration conflicts, it’s not possible to redirect existing sign-up forms of any kind (including subscription boxes) after migrating from Mailchimp. Instead, you would have to remove the subscribe box, and utilize Klaviyo’s form builder to create a new embed form (if you wanted to simulate the same style):

• https://How to add a Klaviyo embedded form to your WooCommerce site footer

I hope this helps to clarify! 

Best,

Brian

Hi Brian,

I forgot to get back to you and thank you - the embedded form works and I’ve successfully closed down my MailChimp account.  Thanks for your help

Clare

Thanks for the help.

In order to ensure that new subscribers from your "subscribe" box on your homepage are being directed to Klaviyo instead of Mailchimp, you'll need to update the integration and possibly link the form to Klaviyo. Here's a step-by-step guide to help you with this process:

1. Check Klaviyo Integration: First, confirm that your Klaviyo integration with WooCommerce is set up correctly. Verify that the Klaviyo plugin is installed and configured appropriately to connect WooCommerce to Klaviyo.

2. Review Form Configuration: Go to your WordPress dashboard and navigate to the page where the "subscribe" box is located. Check the settings of the form to ensure that it's configured to send data to Klaviyo and not Mailchimp.

3. Update Form Integration: If your "subscribe" box uses a plugin or a form builder, go into the settings of that plugin or builder and locate the integration or connection options. Update the integration to point to Klaviyo instead of Mailchimp.

4. Confirm API Keys: Make sure you have the correct Klaviyo API keys entered wherever required in your WordPress setup. These API keys are necessary for connecting your forms to Klaviyo.

5. Test the Subscription: Perform a test subscription through the "subscribe" box on your homepage. Check Klaviyo to see if the new subscriber's information is now being captured there.

6. Verify Data Flow: Double-check the configuration in Klaviyo to ensure that it's set up to receive data from the form on your WordPress site.

7. Reach Out for Support: If the issue persists, consider reaching out to Klaviyo support for further assistance. They can guide you through the specific steps needed to integrate your WordPress form effectively.

Remember, every WordPress form plugin or tool might have slightly different steps for integrating with Klaviyo, so it's important to refer to the specific documentation for the plugin you are using.

Hey, If you're using a form plugin in WordPress to create your subscription box, make sure that the plugin is set up to send new subscribers' data to Klaviyo. This typically involves specifying the Klaviyo list or audience where the data should be sent.

Regard,

It sounds like you might need to connect your subscription form to Klaviyo manually. Here’s a step-by-step guide to help you resolve this issue:

1. Check Klaviyo Integration:

   • Ensure that Klaviyo is properly integrated with your WooCommerce store. Go to your Klaviyo account, and check the integrations section to verify that WooCommerce is connected.

2. Form Integration:

   • If you’re using a WordPress plugin for your subscription form, make sure that it is configured to use Klaviyo. You might need to adjust the plugin settings or add Klaviyo-specific settings to the form.

3. Manually Connect the Form:

   • Install a Klaviyo Plugin: There are plugins available for WordPress that can help integrate Klaviyo with your subscription forms. One popular option is the Klaviyo for WooCommerce plugin.
   • Configure the Plugin: After installing the plugin, go to its settings and ensure that it’s connected to your Klaviyo account. Set up the plugin to use your Klaviyo lists or segments for subscriptions.

4. Update Subscription Form Settings:

   • If you have custom subscription forms, you might need to manually update the form’s action URL or API settings to point to Klaviyo’s endpoint. Check Klaviyo’s documentation for details on integrating with custom forms.

5. Test the Form:

   • After configuring the form, perform a test subscription to ensure that new subscribers are correctly being sent to Klaviyo.

6. Clear Cache:

   • Sometimes changes don’t take effect immediately due to caching. Clear your site’s cache and browser cache to ensure that you’re seeing the latest updates.

If you’re still having trouble, you might want to consult Klaviyo’s support or a WordPress developer to help with the integration.

After deactivating Mailchimp, did you clear the cache on your website to ensure that the change took effect?

It sounds like you might need to connect your subscription form to Klaviyo manually. Here’s a step-by-step guide to help you resolve this issue:

1. Check Klaviyo Integration:

   • Ensure that Klaviyo is properly integrated with your WooCommerce store. Go to your Klaviyo account, and check the integrations section to verify that WooCommerce is connected.

2. Form Integration:

   • If you’re using a WordPress plugin for your subscription form, make sure that it is configured to use Klaviyo. You might need to adjust the plugin settings or add Klaviyo-specific settings to the form.

3. Manually Connect the Form:

   • Install a Klaviyo Plugin: There are plugins available for WordPress that can help integrate Klaviyo with your subscription forms. One popular option is the Klaviyo for WooCommerce plugin.
   • Configure the Plugin: After installing the plugin, go to its settings and ensure that it’s connected to your Klaviyo account. Set up the plugin to use your Klaviyo lists or segments for subscriptions.

4. Update Subscription Form Settings:

   • If you have custom subscription forms, you might need to manually update the form’s action URL or API settings to point to Klaviyo’s endpoint. Check Klaviyo’s documentation for details on integrating with custom forms.

5. Test the Form:

   • After configuring the form, perform a test subscription to ensure that new subscribers are correctly being sent to Klaviyo.

6. Clear Cache:

   • Sometimes changes don’t take effect immediately due to caching. Clear your site’s cache and browser cache to ensure that you’re seeing the latest updates.

If you’re still having trouble, you might want to consult Klaviyo’s support or a WordPress developer to help with the integration.

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