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I need the list of bounced emails with the bounce reason, the full list, every day at least once. I have 3,500 suppressed profiles (ATM) where I have to query a separate event search to find out the reason for the bounce. It is very slow. Your competitors have an API that can provide this very quickly in one query without pagination in just seconds. With Klaviyo, it takes an hour.

Hi there, 

Which API endpoint are you using? It should be pretty quick and easy to pull all the Bounced Email events using the Get Events API and filtering by metric ID:

https://a.klaviyo.com/api/events?filter=equals('metric_id','BOUNCED_EVENT_ID)'

This also allows sorting and filtering by timestamp, so you only need to fetch the most recent bounces.

I hope this helps - please let me know if you have any additional questions.

Michaela


what is ‘BOUNCED_EVENT_ID’ ?


This is the ID of the Bounced Email metric. You can find this by clicking Metrics on the left hand side of your Klaviyo account, then click on the Bounced Email metric. The 6-digit alphanumeric ID in the URL is the Bounced Email ID. For example, this is my Bounced Email ID:

Hope that helps!


I can't catch up with you, we are talking about an API and about 3,500 profiles, and you suggest I click on them one by one and copy them into a URL? What are you trying to tell me? Did you read my initial question?


Hi there, I apologize for any confusion.

You will only need to find the Bounced Email metric ID once.

Then, you can make an API call to the Get Events endpoint, filtering by this metric ID. You can run this daily to retrieve all bounces in the past 24 hours.

I hope that helps clarify!


 

Okay, now I understand what you mean, I see that I can get the ID with the /metrics endpoint.

I’ll test this because I’m not sure yet and will get back to you.

Thank you, Michaela! Looks pretty promising!


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