Hi @Mohhalim ,

Welcome to the Community.

The Klaviyo Extension should automatically add web tracking and viewed product tracking to your Magento store so you really shouldn't have to add the snippet anywhere else. I would first check to see if the integration is up to date and can you confirm it is successfully synced. If updating the extension version doesn't work, we can escalate this issue to the integrations specialist. 

Here is the integration article if you need to look back at it for guidance: https://help.klaviyo.com/hc/en-us/articles/115005254348-Integrate-with-Magento-2-x-CE-and-EE-

Can you please provide screenshots of the Klaviyo extension installed through your admin dashboard? I would appreciate screenshots showing the two screens found in our installation guide.

hey @alex.hong  i hope you are having a good holidays week, how can i check if it’s updated? like do i check the version on my composer?

Hi @Mohhalim ,

Here is an article to help.

@alex.hong as for magento we currently running 2.4.3 v, will this cause any issues with klaviyo?

Hi @Mohhalim ,

That should be fine. Can you please confirm with the steps I mentioned in my first response. Thanks.