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Why isn't my onsite tracking being installed?

  • 13 August 2022
  • 3 replies
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I would like to turn on onsite tracking, I used this link: https://help.klaviyo.com/hc/en-us/articles/4425956184731

instead of the green response I get this in blue: You will be prompted to configure onsite tracking after connecting to your Shopify store.

 

what can I do?

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Best answer by Taylor Tarpley 15 August 2022, 20:11

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Userlevel 7
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Hi @maikelbloemen

 

Welcome to the Community! Thanks for sharing your question with us! 

 

To be clear, do you mean you’re following this part of our documentation on How to Enable Onsite Tracking and when you click the link in step #7, you aren’t seeing a message that your onsite has been successfully installed? Have you ensured that your Shopify integration is enabled and connected to your Shopify account and finished steps 1-6 o the process? 

 

Thanks for participating in the Community!

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Yes, thats exactly what I mean. Dont work for me. Do you know why?

Userlevel 7
Badge +60

Hi @maikelbloemen,

 

Thanks for sharing that! 

 

Can you confirm that you integrated your Klaviyo and Shopify account and that you have completed steps #3-6 which ask you to enable Onsite Tracking in your Shopify side? 

 

 

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