Hi @Dane!

There’s a couple of reasons why you might not be tracking these events. First, I’d run through this list:

• Check for spaces before the Klaviyo Public API key in the Woocommerce plugin

  • A space may cause the script to break
     

• Ensure Klaviyo onsite JS is present on the WooCommerce checkout page

  • JS Captures "Started Checkout" events
  • If it’s absent, you can manually add the following code to your site’s main theme file:

    <script type="text/javascript" async 
     src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=Public API Key"></script>

     
    • Make sure to replace “Public API Key” with your actual Public API Key

If you don’t see any changes, it will likely be useful to deactivate, remove, and reinstall the integration following these steps.

I hope this helps get you started!

- Brian

@Dane any heavy customization on your website by any chance?

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

@Dane any chance you've had multiple Klaviyo installs? Also something we've seen sporadically. Or running a multisite? Those are all things that can have an impact.

Best is to also have a developer take a look.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO