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Woocommerce integration isn't working - can't submit a ticket

  • 19 July 2023
  • 1 reply
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Done ALL the steps but just gives me this error - tried installing and uninstalling and nothing works. Tried submitting a ticket, doesnt work. Tried live chat, can’t speak to anyone because im on a free plan.

 

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Best answer by Brian Turcotte 19 July 2023, 19:31

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Hi @49northdigital!

I would start by following this steps as initial measures:

  • Log out completely.
  • Clear your history and cache and restart the browser.
  • If you aren’t using Chrome as the browser, it is recommended for the best results.
  • Turn off any browser plugins, ad blockers or VPN that may be interfering.
  • Attempt to integrate again.

 

Additionally, I would check your SSL grade using this tool (enter your woocommerce store link):

 

An SSL grade below A can often interrupt the integration process. If that’s the case for your store, I would suggest upgrading your SSL certificate and attempting again.

 

Thanks for using the Community!

- Brian

 

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