About Segmenting Your Triggers For Flows

Hey there @Mayabyanymeans!

There are a couple of layers here! If it is an abandoned cart flow, you could make these follow-up emails either dynamic (where the item they have in cart is dynamically inserted into the email) OR you could do a trigger filter to check the item name if you wanted a really targeted follow-up series of emails on a single product. 

In your question, you mentioned view history though - do you currently have the ‘Viewed Product’ metric coming into your Klaviyo account? If so, in your flow you can put in a conditional split and place in filter conditions like this:

It could then check if someone has never viewed product #1 - if Yes (never viewed it), then they can get the follow-up you’d like to have for your 1st featured product.

But the safest way would be option 1 where you are dynamically inserting the product they abandoned! Here are some details on adding those variables into your messages: https://help.klaviyo.com/hc/en-us/articles/115002779411 

You can also use Klaviyo’s pre-made abandoned cart flow to have these dynamic elements pre-plugged into the messages.