We’ve removed all transactionals from Shopify and have them in Klaviyo now which is 99% great. The 1% is when we want to manually cancel or place an order without notifying the customer (rare but it does happen). Shopify has a “do not notify customer” checkbox in the order flow but, with those emails now being in Klaviyo, that checkbox won’t keep Klaviyo from sending the emails (or will it??). Is there a way to keep Klaviyo from sending a transactional email but as a one-off circumstance?
Best answer by Kylie WView original