Hi @Ally Tint, 

Welcome to the Community! 

What an interesting situation, thanks for sharing your question with us! For your present, non-Australian subscribers, I would consider creating a segment of these users and sending a campaign explaining that you appreciate their decision to follow along with your brand, however, you do want them to be aware that you unfortunately cannot ship outside of Australia and give them the option to opt-out if they wish. I think this might be a better customer experience than automatically suppressing them. However, I would be wary to suppress them soon after if they do not do it themselves as if there is no potential conversion incentive, I could see these subscribers eventually not opening your emails and causing your deliverability/open rate to drop. I’d recommend checking out our documentation on Email Deliverability as well to learn more about how important this is to your brand!

Additionally, to prevent this from happening in the future, I would suggest adding that you only ship within Australia to your website/checkout page to prevent future users from misunderstanding. This might eliminate potential subscribers who wouldn’t want to follow your brand after knowing this information. 

Finally, as you’re new to Klaviyo, I’d suggest checking out our Academy courses to build a strong foundation and get on your feet! 

• Getting Started with Klaviyo
• Product Certification

Thank for participating in the Community! 

-Taylor