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Can a contact be "active" but also suppressed?

  • 16 June 2021
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hi - Can a contact be on the active profile as well as suppressed list? Thanks

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Best answer by Dov 17 June 2021, 15:29

Hi @Dermacare,

Thanks for sharing your question with the Klaviyo Community.

The short answer is no, a user cannot be both active and a part of the suppression list. 

If you bulk-suppress a profile, that is a global suppression and the user(s) being suppressed will only show up on the suppressed list, likewise if a user were to unsubscribe they would also show up on the suppression list.

There will be no overlap with active profiles who have not unsubscribed or been suppressed or added to the suppression list for another reason. For more information on suppression reasons, I recommend reading our article: About Suppressed Profiles in Klaviyo.

Thanks and have a wonderful day.

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Hi @Dermacare,

Thanks for sharing your question with the Klaviyo Community.

The short answer is no, a user cannot be both active and a part of the suppression list. 

If you bulk-suppress a profile, that is a global suppression and the user(s) being suppressed will only show up on the suppressed list, likewise if a user were to unsubscribe they would also show up on the suppression list.

There will be no overlap with active profiles who have not unsubscribed or been suppressed or added to the suppression list for another reason. For more information on suppression reasons, I recommend reading our article: About Suppressed Profiles in Klaviyo.

Thanks and have a wonderful day.

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