Can not create segments based on what user has NOT done

Question

Hi there. I'm creating a customer segment based on what a user has NOT done, and the option for 'has NOT' has disappeared - - it defaults to HAS and I am unable to change to has NOT. I have been able to create segments in the past based on what a user has NOT done. I am wanting to create a segment of users who have NOT opened an EDM from us in the past X days. Is anyone else experiencing this? I’ve tried to submit an enquiry through the email function, but it’s just hanging :(

Tomb · Accepted Answer

Hi there,I hope you’re doing wellI’m not sure what a EDM is, but here’s what i would do :I would use the condition : What Someone has done - Opened email - zero times - in the last X daysBasically, it's the same as having a "has NOT" condition.I hope this was helpful :)Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo accountCheers!

Dov · Answer

Hi @bfoods,Thanks for sharing this question and thank you @Tombfor your reply.Hi there,I hope you’re doing wellI’m not sure what a EDM is, but here’s what i would do :I would use the condition : What Someone has done - Opened email - zero times - in the last X daysBasically, it's the same as having a "has NOT" condition.I hope this was helpful :)Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo accountCheers!@Tombhit the nail on the head here with his solution. And that’s all you need to do to achieve your goal.But I am curious -@bfoodsperhaps you can share a screenshot of what you’re seeing? You still should see the “or has not done” option when building a segment.Thanks for being a member of the community.

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