A relatively easy task of switching out an email address that is bouncing. Go to the profile, click on edit for the contact info, put in the new email address, update, nope, wont change the email address. its not updated. how do i do it?
Can't update a profile
Hi Kate,
Thanks for reaching out to the Community! If you click into an individual Profile on the right hand side there should be a “Contact” panel where you can select “Edit”:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/95ca3752-ff3a-4144-a5c9-9ed2f8c7685a.png)
That should then allow you to update the profile’s email address:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/c9c223b1-a146-43e2-83f8-32237b092412.png)
Are these the steps you are currently following?
Thanks so much, looking forward to hearing from you!
Kelsey
Hi Kelsey,
Yes, I did it last week and figured that email would be changed, and it bounced again, I go in and find the old email address is there. I did it about 5 times, each time I save the old email address reappears.
Is there a resolution for this Kelsey?
Nonetheless, I did want to apologize for the delay in hearing back from someone in the Community.
Thanks,
-Cass.
Hey thanks Cassy, yea, it was odd, i mean its a basic task, but all good now :)
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.