A user managed their preferences and was put into a Once a Week segment. However, now she wants to receive all of our campaigns. However, I cannot remove her from the segment from within Manage Segment OR her profile.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/0ae8c8aa-b32b-4865-ab22-6db32c6881de.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/95038694-8249-4296-a6c1-cdc0cf5fb2f7.png)
Profile snapshot (the segment does not have the blue “remove” next to it):
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/39b7700a-55ce-461a-9ee9-23bff0cfeb1e.png)
Best answer by Dov
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