I currently manage a client account of ~3K subscribers. There are 1K unengaged subscribers the client wanted me to delete, not suppress. I went ahead and first suppressed the contacts, and then deleted them.
However when I log back into the account, the number of active profiles is still the same.
Am I misunderstanding what exactly the active profiles are?
Essentially, the client wants to reduce the active emailable profiles in the billing section since 1/3 of his list is unengaged.
However when I log into the billing section, it still shows the same number of billable profiles. Am I doing something wrong?
Best answer by elisegainesView original