Our client has a requirement where they need to send consent data to a third party.
We have a segment that uses the “properties about someone”. The property we use is “$consent” and from the documentation here https://help.klaviyo.com/hc/en-us/articles/360043841811-How-to-upload-and-segment-with-consent, we used “ $consent , contains, email”. However, the profiles it is finding are not correct. The profile have the read cross to not receive marketing emails.
Why is this occuring?
Hi
Welcome to the forum. Can you share a screenshot of your segment configuration?
I suggest to also take a look at this: https://help.klaviyo.com/hc/en-us/articles/115005246968-Understanding-active-email-profiles-in-Klaviyo
If you look at those profiles which have the red X can you check in the timeline on the left if they've unsubscribed at any time?
Maybe it might help to also add if someone in in or not in a list and add the is not suppressed for email filter rather than using the $consent option.
Is that helpful?
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
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