Consent Custom Property Not working

  • 3 April 2023
  • 1 reply

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Our client has a requirement where they need to send consent data to a third party.


We have a segment that uses the “properties about someone”. The property we use is “$consent” and from the documentation here, we used “ $consent , contains, email”. However, the profiles it is finding are not correct. The profile have the read cross to not receive marketing emails.


Why is this occuring?



Best answer by Omar 3 April 2023, 18:30

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Userlevel 7
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Hi @Fraser18

Welcome to the forum. Can you share a screenshot of your segment configuration?

I suggest to also take a look at this:

If you look at those profiles which have the red X can you check in the timeline on the left if they've unsubscribed at any time?

Maybe it might help to also add if someone in in or not in a list and add the is not suppressed for email filter rather than using the $consent option.


Is that helpful?


Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO