creating a segment using started check out metric

Question

Hey Guys,Im struggling to create a segment for users who have abandoned their cart. Ive attached a screenshot to make things simpler.Essentially, I was able to create the segment with the first 4 users using the conditions you see below. For some reason I cannot figure out why the 5th entry is not being added to the segment. When I save it it only saves the first 4 entries. The conditions are exactly the same as the others, this user has started checked out on her profile so im really not sure why its not adding it. Any help would be great, thanks.

alex.hong · Accepted Answer

Hi there @Cumfy,Welcome and thanks for sharing.That is an interesting case. The first thing I would check to see is if it is a valid email. If not, it could be a bug and I think it would be best to reach out to our Support team since they can get into your account and view things that we cannot from the community.Thanks,Alex

Cumfy · Answer

Thanks Alex,It seems it was an invalid email address. Appreciate the response.

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