Hi Everyone,
I’m interested in improving our Welcome series of emails to make the journey more personalised for our subscribers. I would like to ask a simple question in the first email and provide two answer options. I would then like to segment the subscribers depending on which answer they choose - so we can then tailor the remainder of their welcome journey based on their interests.
Does anyone know how I can set up this segmentation?
Thanks,
Mary
Hey Harrier,
The easiest way to achieve this is to follow the profile property storing that Klaviyo covers here (It even showcases a survey example!)
It’ll basically store their selection as a profile property and from there you can do a conditional split in the flow that checks what their answer is. You can also build a segment based on that profile property answer as well!
Hope that helps.
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