I created a tag on Shopify called Wholesale for customers who’ve been approved as our wholesale customers. Then, I created a segment on Klaviyo called Wholesale for customers that contain the tag “Wholesale” on Shopify. And then I created a an email Flow to send a welcome email to any customers who is added to the Wholesale segment. For visualization purposes:
Shopify Customer Tag: Wholesale
Klaviyo Segment: Wholesale (anyone who contains the tag Wholesale on Shopify)
Klaviyo Email Flow: Anyone added to Wholesale segment receives email
For some reason, my customers are not being added to the Klaviyo segment. I used the back-populate flow command, and there are no time-delays. Wondering if I’m missing something? Is there a common issue here?
Best answer by DovView original