When I imported (synced) my Mailchimp contacts into Klaviyo, Klaviyo created many errors in the profile properties, especially for phone number and location information (city, state/region, country, zip code, latitude longitude). I spent considerable time populating a csv file to correct the errors and then imported the file into Klaviyo. The import successfully corrected errors that involved replacing one value (the incorrect one) with another. However, for those properties where I tried to delete the incorrect value (rather than replacing it with another value), it was unsuccessful – the incorrect value remained. In other words, in the imported csv file, there were some items for which I tried to replace an incorrect property value with a blank, but it didn’t work – the incorrect value was not replaced with a blank. How can I delete incorrect values from properties?
Hey
Once a property has been added to a profile, it can only be removed from the profile from the Klaviyo backend. I was able to see that you already have an open support ticket to have them help you remove the properties. Please let me know if you need any further assistance after our support team has reached out to you!
Hi Stephen. I’ve created a csv file containing the values that need to be deleted. I’ll wait to hear from the support team about my ticket. Thanks for your follow-up!
KOG
When I imported (synced) my Mailchimp contacts into Klaviyo, Klaviyo created many errors in the profile properties, especially for phone number and location information (city, state/region, country, zip code, latitude longitude). I spent considerable time populating a csv file to correct the errors and then imported the file into Klaviyo. The import successfully corrected errors that involved replacing one value (the incorrect one) with another. However, for those properties where I tried to delete the incorrect value (rather than replacing it with another value), it was unsuccessful – the incorrect value remained. In other words, in the imported csv file, there were some items for which I tried to replace an incorrect property value with a blank, but it didn’t work – the incorrect value was not replaced with a blank. How can I delete incorrect values from properties?
Why? This is ridiculous!
Hi
I’ll definitely forward this feedback to our product team as a future product request, but in the meantime, are you facing the same issue? If so, are you able to log a ticket with support to have the incorrect values adjusted?
Best,
Brian
Hi
Is this feature has been implemented ?
On our side sometimes we are importing a wrong value into a property and then after we’ve updated it , as it has existed we still see this value into segment selection etc which is really anoying
Thank a lot for your help
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.