Difficulty creating a preferences segment.

Question

Either everyone qualifies, or no one qualifies.

On signup they can click on their preferences which adds
a custom property to their profile - receiving emails twice a week, one a week, or once a month.
The other option is to choose the content they wish to receive: sales and promotions, new products, blog posts.

I'm trying to create a segment of people in the main emailing list
who haven't let us know how frequently they want to receive emails
or the type of emails.

If I create the segment saying “Is not set” or contains “xxx” (listing all the possible choices) it’s either empty, or full. Trying to figure out how I can send an email or target the people who haven’t yet updated their preferences as it’s important to me to improve our open rates (which are slipping).

Dov · Accepted Answer

Hello@Michael,Thank you for sharing this question with the Community.You will need to change the data type for “Email preferences” from “list” to “text”. That will allow you to select the option “is not set” for this custom property. Everything else looks good! So the final definition you’ll haveis:In list > Popup sign-up list AND email frequency is not set (text data type) AND email preferences > is not set (text data type).That will isolate everything who is a part of this list but has not yet set their preferences at all for either of these categories.

Michael · Answer

Hi DD,Thank you so much for such a quick answer! I’ve changed that now, so thanks!Michael

Reply

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded