Okay, so I’m setting up a lead form ad on Facebook. The goal is that the leads will be sync’d up with a list and flow in Klaviyo. However, when I try to link the list with the facebook lead ad in the settings I get this error,
- Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user.
What does it mean and how do i fix it? Thanks a million.
Best answer by David ToView original
Welcome to the Klaviyo Community!
In my experience, that error you’re seeing is pretty straightforward. The error is indicating that there is some sort of authentication error; most commonly related to your Facebook access token and/or user permissions.
I would suggest double checking in on your user account from your Facebook backend and ensure you’ve been given appropriate user permissions and up-to-date access token. Keep in mind you’ll want to have Admin permissions or above to full utilize the Facebook x Klaviyo integration. After doing so, you’ll want to fully disconnect and reconnect the Facebook integration with Klaviyo again as
@Jessie Sigler highlights in their Community post below:
I hope this helps!