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HELP cant see my profiles in lists

  • 25 February 2021
  • 3 replies
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Hi there

I have recently opened up a klayvio account to begin setting up my email marketing campaigns however im little bamboozled in the fact that i have around 20 contacts that have subscribed to my newsletter as i have not opened the website yet but the profiles seem to show in klayvio profiles section and not in any of the lists or segments section.

This has confused me as i would expect them to migrate automatically ive looked all round the software but i keep coming back to i may have to upload manually but surely that can not be the solution? Help on this would be really appreciated.

Thanks

Lance 

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Best answer by caroline 2 March 2021, 15:54

Hi there,

I would recommend reading our Help Center article, “Guide to Profiles in Klaviyo.” Your profiles would automatically show in a list if that list is connected to your newsletter signup form in Shopify. If the profiles are just coming from people who have been cookied on your site, I wouldn’t expect them to appear in a list or segment unless you have set up a segment to include those people.

You might also find the “Sync Your Shopify Newsletter Subscribers to a Klaviyo List” section of our Shopify integration guide helpful.

Best,

Caroline

 

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3 replies

Userlevel 4
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Hi there,

Thank you for sharing this experience in the Community!

Is there any other info you can provide that might help me and/or others in the Community evaluate what the issue might be? Is the issue that you are unexpectedly seeing opted-in profiles in your Klaviyo account, or is the issue that these profiles are unexpectedly not appearing in segments? Can you provide the definitions of the segments that you are expecting these profiles to show up in?

The following Help Center articles may be helpful to you:

Guide to Creating Segments 

Understanding Who Is in Your Account

Guide to Profiles in Klaviyo

Hope this helps!

Best,

Caroline

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Hi Caroline 

the issue is that the contacts are feeding from my sign up newsletter button from my shopify store but just showing in profiles in klayvio and not in any lists? arent they supposed to show in there automatically or do i have to create a spreadsheet and add manually even though they show as profiles in klayvio? its really confusing me… thanks for your help.

kind regards

Lance

Userlevel 4
Badge +4

Hi there,

I would recommend reading our Help Center article, “Guide to Profiles in Klaviyo.” Your profiles would automatically show in a list if that list is connected to your newsletter signup form in Shopify. If the profiles are just coming from people who have been cookied on your site, I wouldn’t expect them to appear in a list or segment unless you have set up a segment to include those people.

You might also find the “Sync Your Shopify Newsletter Subscribers to a Klaviyo List” section of our Shopify integration guide helpful.

Best,

Caroline

 

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