I have recently opened up a klayvio account to begin setting up my email marketing campaigns however im little bamboozled in the fact that i have around 20 contacts that have subscribed to my newsletter as i have not opened the website yet but the profiles seem to show in klayvio profiles section and not in any of the lists or segments section.
This has confused me as i would expect them to migrate automatically ive looked all round the software but i keep coming back to i may have to upload manually but surely that can not be the solution? Help on this would be really appreciated.
Best answer by caroline
I would recommend reading our Help Center article, “Guide to Profiles in Klaviyo.” Your profiles would automatically show in a list if that list is connected to your newsletter signup form in Shopify. If the profiles are just coming from people who have been cookied on your site, I wouldn’t expect them to appear in a list or segment unless you have set up a segment to include those people.
You might also find the “Sync Your Shopify Newsletter Subscribers to a Klaviyo List” section of our Shopify integration guide helpful.