Help - emails aren't added to my list after abandoning checkout

Hello @Zheng Wen,

Thanks for sharing your question with the Klaviyo Community!

The behavior you are seeing is an expected Klaviyo function. Contacts who abandon their cart despite checking the box to sign up for your newsletter would not be added to a Klaviyo list. This is because through abandoning the checkout process, the customer is not providing explicit consent to joining the list.

Through the Subscribe contacts to email marketing setting, only contacts who check the box to sign up to your newsletter list and fully complete their purchase would be added to the designated list. The act of checking the subscribe to newsletter box and completing the purchase is considered explicit consent with intent to join your marketing list. 

Happy to hear that your Abandoned Cart Flow is running smoothly! 

I hope this helps!

David