I have a main list including contacts with a tag « english » (anglophone people). Someone speaking french has been mistakenly tagged with english. I would like to remove the tag so that he can stay within the main list and receive our emails in french.
I don’t see an option anywhere. The only thing I’m able to do would be to plain simple delete the contact and manually re-add it to the main list, without the tag. It’s not optimal though, is there any other way to simply remove the tag to that contact?
Building off of what @k.mcevoy mentioned regarding the segment definition, since it appears this particular contact is being caught by this segment of “TAG ANGLAIS” it would mean some rule within the segment is still capturing this contact despite already adjusting this contact’s custom profile property and causing this confusion.
Segments are dynamic groupings of profiles/contacts that are placed into these segments so long as they meet the segment rules. One thing to try after evaluating those segment rules to make sure they are accurate would be to also manually “Update settings” to refresh the segment and have it run through again. You can do so by navigating to your segment > Edit Definition > Update Segment at the bottom.
Thanks for contributing to the Community! You should be able to delete a custom property from a profile by selecting the red x to the right of the profile name:
This should allow you to keep the profile record itself but remove the specific property.
I did exactly what you suggested but the contact is still appearing within the TAG ANGLAIS. I want to keep it in the main list (Infolettre SH) but not in the TAG ANGLAIS.
Any other way to proceed? Thanks, appreciate your help!
Would you mind letting me know the definition of the Segment the profile is still appearing in? Is there anything else in the definition that could have also included the profile?
Building off of what @k.mcevoy mentioned regarding the segment definition, since it appears this particular contact is being caught by this segment of “TAG ANGLAIS” it would mean some rule within the segment is still capturing this contact despite already adjusting this contact’s custom profile property and causing this confusion.
Segments are dynamic groupings of profiles/contacts that are placed into these segments so long as they meet the segment rules. One thing to try after evaluating those segment rules to make sure they are accurate would be to also manually “Update settings” to refresh the segment and have it run through again. You can do so by navigating to your segment > Edit Definition > Update Segment at the bottom.
By clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Privacy Preference Center
Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies
Site Analytics
Your Privacy
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Privacy Notice
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Site Analytics
These cookies record your visit to our website, and are used to track your visit including information such as: web page interactions (clicks, hovers, focus, mouse movements, browsing, zooms and other interactions), referring web page/source through which you accessed the Sites, heatmaps and scrolls, screen resolution, ISP, and statistics associated with the interaction between device or browser and the Sites. If you are accessing our Services with a European IP address, you have been asked to consent to the use of these cookies (you are free to deny your consent).