How can I target Shopify gift card purchasers?

Question

We are planning to run a gift card promotion where customers receive a bonus discount with the purchase of different denominations of gift cards. I’m trying to establish a flow that will send an automatic discount to anyone who purchases a gift card between a specific date range (promotion window).

I’ve tried configuring trigger splits the following ways but either receive a Network Error when I enter the Shopify Gift Card product ID, or I’m not able to select gift cards as the specific product trigger.

Trigger: Ordered Product > Trigger Filter: ProductID equals qGift Card ID]
Trigger: Placed Order > Flow Filter: Someone has ordered product where Product ID equals qGift Card ID] between promotion window dates
Trigger: Placed Order > Trigger Filter: Items contains tDigital Gift Card - not available as an option in Klaviyo, while all my other products are]

Is there a reason why Klaviyo does not recognize Shopify gift cards as a product? Is there any workaround for this? Thank you!

retention · Accepted Answer

Hi@DEEPS_team, welcome to the community.Allof your Trigger and Conditions examples seems normal to me - so it’s a bit puzzling. As a preference, I would use the “Ordered Product” since you should get a “clean” event for each item that’s ordered. Have you also tried using the “Product Name” or “Item Name?” - maybe it’s glitching on the ID.Another work aroundis to see if you can build a Segment with the same rules. If you can do it as a Segment, then the logic/rule should work in a Flow as well. So build a Segment of people who purchased the Gift Card (Product ID) within those dates. Alternatively, you can try using that Segment as a Segment Triggered Flow instead - though there are some limitations to Segment Triggered Flows where a user can only go through it once (so if someone bought two Gift Cards, it won’t work).This is a silly question, but when I see “Network Error” it is typically when I’ve switched from one Klaviyo Account to another in say a separate tab or window, forgot and tried to work in another account at the same time. Are you logged into the correct account?

Reply

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded