One of our customers was suppressed and now wants to be unsuppressed. How can we do that?
How do I unsuppress a profile?
If you want to manually unsuppress subscribers follow these steps.
1. Find and open that profile. You can open the profile by typing his email address in the search bar.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/a199c58d-b82f-487c-b026-fb7a33633e85.png)
2. On the right side, among other profile properties, you should see a “Channels” section with a “Show suppression details” option. Click on that option.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/aef1f084-5ede-40bd-8afe-68ede0f71d05.png)
3. In the details you should see the method of suppression and a “remove” option. Click on the “remove” option and the subscriber will be removed from the suppression list.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/0498b703-6314-4683-be87-c0a28ed07a8d.png)
Never manually unsuppress subscribers without their consent.
Hope this helps!
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