How do I edit a profile’s mailing address? Where do I do this? Edit Contact Information does not allow me.
Best answer by In the Inbox
View original
Userlevel 7
+29
Hi
Thank you for posting your question in the community.
If you need to update a location in a profile property, there are two ways to do it. Either manually importing the changes or through the Klaviyo API.
The following help article outlines the information needed to upload the location manually.
https://help.klaviyo.com/hc/en-us/articles/115005073907#section2
I hope this helps. Please let us know if you have any other questions.
+2
Let me get this straight. So your telling me I can only change a profile’s mailing address via the API, or by importing a CSV to overwrite the profile’s values? Is that correct?
Again, how do I simply Edit the mailing address information. What is this so difficult?
Userlevel 7
+60
Hi
Yes
Typically, our locations set for our customers are generally correct as we use IP geolocation to set a profile's location if we don’t already have a billing address set for the customer address. When someone clicks through a Klaviyo email, subscribes via a Klaviyo signup form, or is otherwise captured by our web tracking snippet, we will identify the person and use the IP they are on to set their location. This is why the native ‘edit’ option isn’t available for the profile.
However, I am more than happy to share this as a feature request with our product team!
-Taylor
But what if the person signing up is i.e. a digital nomad traveling around the world?
I would also vote for having this option to just simply edit this field manually.
Userlevel 4
+24
Heard,
IP geolocation and billing addresses are always going to be imperfect because humans be movin’! There are more details on this in our help doc here.
Reply
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.