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How to find profiles not on List or in a Segment

  • 10 January 2023
  • 1 reply
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Hello,

 

We are trying create a List or Segment of profiles we have that aren’t on a List or in a Segment currently and haven’t Unsubscribed so we can clean them up.

 

We created a Segment that was:

 

If someone is/isn’t on a list, Person,  Is Not, List A

or

If someone is/isn’t on a list, Person, Is Not, List B

etc. 

 

but it’s putting profiles on this List more than once.  That’s before we mess with Unsubscribed or Suppressed profiles.

 

What am I doing wrong?!

 

Thanks!

 

 

 

 

 

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Best answer by Jessica eCommerce Badassery 11 January 2023, 01:55

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Userlevel 5
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@northshoreann  When you use the OR condition you’re saying only 1 of them has to be true. When using AND you’re saying all of them have to be true. 

 

You’ll want your conditions to be: 

 

Is not in LIST

AND

is not in LIST

 



If you’re using Shopify, I would also add 

AND

 

Properties about someone > accepts marketing > is false

OR

Properties about someone > accepts marketing > is not set

 

It’s possible you have people who have opted in to receive marketing but didn’t end up being added to your list because the integration was set properly or some other weird tech thing. 

 

Hope that helps!

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