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I want to clean my audience for BFCM. I followed the instruction said that 

  • Build a segment to identify profiles who have soft bounced 5 or more times in the last 120 days.
  • Build a segment to identify profiles who have opted in at least 180 days ago, but have not clicked or opened an email in the last 72 weeks.
  • Build a segment to identify profiles who opted in for emails at least 180 days ago, but have not been active on site, added to cart, or placed an order in the last 72 weeks.

I’m unsure how to identify profiles who have opted in at least 180 days ago. What conditions should I set up when creating a segment for this? Additionally, I don’t have an ‘added to cart’ option available for segmentation. What alternative should I use instead?

Hi @Kimmy42 ,

Thank you for sharing the query in the community!

Identifying Profiles Who Opted In at Least 180 Days Ago

To create a segment for profiles who opted in at least 180 days ago, you will typically need to look for a date field that tracks when users subscribed or opted in or similar.

  1. Condition Setup: When setting up the segment, create a condition to check if the opt-in date is at least 180 days ago. For example, Opt-In Date is before eToday’s Date - 180 days]

Handling ‘Added to Cart’ Option

If you don’t have the ‘added to cart’ option available for segmentation, you can consider the following alternatives:

  1. Site Activity: Use other forms of site activity if available, such as:

    • Last Visit Date: Check if the profile has visited the site recently.
    • Page Views: Look for profiles that haven’t viewed key pages or categories recently.
  2. Engagement Metrics: If site activity tracking isn’t an option, consider other engagement metrics, such as:

    • Last Clicked Link or Product: Identify users who haven’t clicked any links or products in a long time.
    • Purchase History: Check if users have made any purchases recently.

Hope this helps!

 


@DishaM13 Thank you, this helps a lot.


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