How do I create a segment of recipients who have not received an email within the past nn days? Not just they didn’t click or open or it didn’t get to their inbox — people who didn’t receive a message because a message was never sent to them?
Best answer by kaila.lawrence
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+17
Hi
This is a good question. I don’t see the option of “Sent” as a metric. My first suggestion is to set up a segment like this, changing 90 to your desired number:
I would also include “can receive email marketing”, because without it, it would return all of your unsubscribed or suppressed profiles.
I don’t know if this will include or exclude profiles that were skipped because the address was suspicious (or another reason). Also, it might include profiles that were scheduled for a flow, but were skipped because they failed a filter.
Hope this helps at least a little!
+24
Jumping in here to add that
I’d set it up like this:
Hope that helps!
Thanks, Jess and Kaila! New to Klaviyo and I wasn’t sure if Received Email was simply another way of saying Delivered. This should be enough for my needs.
+24
You’re welcome! Have a fabulous weekend 😁
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