How to update customer input errors eg

  • 1 June 2023
  • 1 reply

Userlevel 4
Badge +7

I have noticed that a number of customers in our unengaged list have in fact enter their email incorrectly eg,, etc.


Is there a method to find such mispellings other that perhaps exporting en masse and searching a spreadsheet for common mistakes. 





Best answer by retention 1 June 2023, 19:51

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1 reply

Userlevel 7
Badge +59

Hi @SeanMcC,

When you get to a certain scale of Subscribers, it’s surprising how many users have typos in their email addressees - this just happens especially when you have Single Opt-In forms.

The easiest way to do this in bulk that I have found, is to create a Segment of Profiles who have bounced emails more than X times - I use 3 or 4 bounced emails - but it varies on how frequently you email.

Then you can export that Segment as a CSV and then clean it up to be re-imported back into Klaviyo.  Just note, this doesn’t “change” the bad emails, so you may want to Delete those profiles or suppress them.  If there’s just a handful, you may want to consider merging the typo emails with the corrected ones. 

Hope that helps!