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How to UPDATE opt outs via CSV?

  • 1 February 2022
  • 2 replies
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We have a new website that doesn’t integrate with Klaviyo so updates will be sent to be from the website via .csv files to update opt outs on the website via a customers profile.

Can anyone tell me how and where to make this *update* via a csv?

 

For reference the .csv will be in this format:

customerid 
email
optin_status
optin_change_date

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Best answer by jennym 1 February 2022, 16:51

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To manually unsubscribe opt-outs, you’ll have to upload that CSV into the Profiles > Suppressed Profiles section.

 

 

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That’s great, thanks for your help!

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