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Internal Notification as active onsite - Window time

  • May 30, 2024
  • 1 reply
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Hi everyone ! 

 

I hope you are well ! 

 

I have a question about the internal notifications in the BO Shopify triggered by the trackers Active on site and Viewed product. 

 

I would like to know the default time window when the action active on site is tracked in Klaviyo it seems to be about 1 h right now.

 

For instance, I renew my session between 2:59 pm and 4:13pm yesterday and any notifications was triggered in the BO klaviyo within this window time :

 

Thanks for your precious help !!!

 

Marion 

Best answer by bluesnapper

Hi @Marion.Lau 

1hr between consecutive active-on-site events is correct.

The active-on-site event fires when a user is cookied and visits your site. It will not fire again for that user until 1 hour after their last visit, even if they end their session and start a new one within that timeframe.

However viewed product events don’t have that time delay and will fire for each product viewed.

Hope that helps

Regards

Andy

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bluesnapper
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  • May 30, 2024

Hi @Marion.Lau 

1hr between consecutive active-on-site events is correct.

The active-on-site event fires when a user is cookied and visits your site. It will not fire again for that user until 1 hour after their last visit, even if they end their session and start a new one within that timeframe.

However viewed product events don’t have that time delay and will fire for each product viewed.

Hope that helps

Regards

Andy