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Issue segment filter

  • February 23, 2021
  • 1 reply
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Hello everyone,
i create a segment based on the people who clicked on a specific link, the problem is that our link is not a URL link but a mailto link(email link). Is it possible to track this link which is not a url ?
Thank you in advance for your answer :heart:

 

Best answer by caroline

Hi there,

Unfortunately, since mailto links are not the same URLs, our “Clicked Email” metric does not track clicks of mailto links.

Other Community members may be able to make recommendations based on solutions they have used to track clicks of mailto links.

Best,

Caroline

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1 reply

caroline
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  • Klaviyo Alum
  • 215 replies
  • Answer
  • February 25, 2021

Hi there,

Unfortunately, since mailto links are not the same URLs, our “Clicked Email” metric does not track clicks of mailto links.

Other Community members may be able to make recommendations based on solutions they have used to track clicks of mailto links.

Best,

Caroline