So I’m hoping I explain this right--
We had legacy SMS subscribers in a list (with opt in dates when we migrated from SMS Bump). We imported those into a list we called ‘Legacy.’ This was over 6 months ago.
Since that point, we’ve done regular list cleanings on our account, have the usual attrition etc, profiles have done merging in Klaviyo as people checkout, etc…. now we have a lot of people mixed into in this Legacy list:
Group A - Consented for SMS & Email
Group B -Consented for Email and not SMS
Group C - Consented for SMS and not Email
I really want the Legacy SMS lists to JUST have the SMS consented folks (Group A & Group C) and move the Group B folks into their own list.
I’m thinking I need to create a segment that pulls my Group B people, and make that it’s own list. But then how do I best REMOVE them from the original Legacy list?
Is there an automated way to get them OUT of the Legacy list, or do I have to create another segment capturing Group A and C, and convert that to its own list…. then just remove the old Legacy list and remap some of my other segments to the new Legacy SMS list?
Am I over thinking this? I’m trying to figure out what the best practice is for this.
Best answer by retentionView original