Hi Ginger, welcome to the community.

Good idea.  Please send a screenshot of the Segment Definition in Klaviyo.  Getting the AND/OR right will be important as well.

In terms of the metrics used, that’s up to you and the brand depending on your cadence/strategy.

Also, if you haven’t seen this, here’s a quick guide on list cleaning from the Klaviyo help articles:

https://help.klaviyo.com/hc/en-us/articles/115005078347-Guide-to-List-Cleaning 

Hi Manny

Thanks for the response! Screenshot is below

Hi @Ginger M and welcome to the Community!

I agree with @Mailbox Manny that list cleaning will depend on your overall strategy, and that Help Center Link is a great place to start!

If you’re looking for more resources, I would recommend the following Help Center Articles and Community threads:

• Sunset Flows - This Help Center article explains some best practices for cleaning out unengaged customers, and includes an example of a Sunset Segment that you might find useful in defining your own.
• Community Discussion Recap on the importance of list hygiene, plus links to more resources:

• Tips and Tricks from our Community Champions on list cleaning practices (including Segment definition):

I hope this helps and thank you for using the Community!

-Brian

I’ve done all of that before reaching out. Thanks, I’ve got it.