Having issues with an account which was merged. Scenario:
- Old account is suppressed due to an email bounce. The email address had a typo in it.
- New account is active with corrected email address.
- Customer set up a new account rather than correcting the error & customer has been using new account for a few weeks, receiving emails and is subscribed
- Merged old account into new account to carry over historical data
- New account is now “Suppressed Due to Bounce” even though this account has a proper email, customer receives and opens emails regularly.
- No way to remove suppression.