Missing countries from properties about someone

  • 7 September 2022
  • 1 reply

Badge +1

Good morning,

I have an issue regarding locations in Klaviyo.

I’m working on a flow and I’d like to send alternative emails to users coming from certain countries.

The problem stems from the fact that there are certain countries I can’t find in conditional splits under properties about someone - country.

Do you have any advice or fixes?

Thanks in advance :)



Best answer by David To 7 September 2022, 16:13

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Userlevel 7
Badge +60

Hello @Georges MP,

Welcome to the Klaviyo Community!

I think the discussions in some previous Community posts below might be helpful to understand what is going on:

Essentially, you’ll only see certain dimensions available to filter for if they have already been recorded within Klaviyo. If not, you can still create filters and splits off of them; you’ll just want to manually enter the dimension you’re looking to target. Keep in mind though that when manually creating these definitions that the input must be in an exact match format as those input fields are spelling and case sensitive.

I hope this helps!