Has anyone else noticed any of their custom properties missing when trying to use them within segments?
I’ve created some custom properties for when subscribers have completed a flow. but when attempting to use that custom property to create a segment, it doesn’t show up in the drop down list of properties to choose from? It’s hit and miss - some show up, some don’t, even though they have been created in exactly the same way.
Appreciate if anyone has any advice on a fix?
Best answer by cassy.lee
If you have created some custom properties for users to pass through a flow, the custom properties first has to exist on a customer profile before they'll appear in the segment drop-down option. So if zero profiles have gone through that step in the flow, the property won't show in the segment builder. If you want to test a customer property, I would recommend pushing a profile through the flow and manually add the property to a profile in the account (via CSV file upload or by manually adding on the profile page). You can learn more about custom properties and how to manually add them to a profile with this guide.