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Multiple confirmation emails received

  • 8 January 2021
  • 3 replies
  • 221 views

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Hello,

I’m on Shopify, and have disabled their double opt in. I am using my theme’s newsletter sign up form.

When testing email newsletter signs ups, I am getting 2 - 3 emails from Klaviyo. Strangely, from names aren’t all the same. You can see bdelow - they were sent at the same time.

How can I ensure customers only receive 1 email?

Thank you

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Best answer by caroline 8 January 2021, 19:34

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3 replies

Userlevel 5
Badge +8

Hi there,

 

I touched base with our team and it looks like you’ve opened a ticket about this issue. The quadruplicated opt-in emails are a result of multiple JS snippets on your site that reference multiple Klaviyo accounts. Our Product Expert team will help you get this sorted out.

 

Best,

 

Caroline

Hi there, I’m having this exact same issue. How can I fit it? 

Userlevel 7
Badge +45

@hayleypiccolo open a support ticket might be the best way.

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

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