Multiple surveys over multiple emails?

Question

Hey all! Newbie here 😉 So - I’ve read other threads here regarding setting up a survey that links back to your manage preferences page (and subscribe form...).I don’t want to use Typeform which I see being suggested. My goal is to send out a series of campaigns, or even monthly campaigns, asking my subs to choose certain things - aka a survey. I would like whatever they click on to be added to their profile as a custom property.Not sure how to do this best? How do people run surveys natively in their campaigns and then have the property added automatically?Would I maybe set up embedded sign up forms on specific pages that I create for each survey (pages in shopify) and then have those fields link to the properties?Does that make any sense at all??🤔Or am I way over complicating it and there’s a better way?OR is my brain totally fried at this point from an entire week of setting up my new Klaviyo account and reading tons of technical articles...😝Thanks in advance for ANY and all help!!!Rachel

alex.hong · Accepted Answer

Hi @Rachel Flam,Welcome to the Community and hope you have a good experience working with the Klaviyo product so far.In Klaviyo, you have two in-app options for surveys you can provide to your customers. One is where you have the option of inserting a link thatcustomers can click on to leave a review on your site or you can implement aranking links/NPS surveywhere the customer can rank how satisfied they are with the product.You also have the option to utilize a 3rd party product review app such as Stamped.io and Yotpo as they may have more in-depth product review strategies/surveys that can be utilized.I have provided screenshots of both in-app options below as well as included an article that provides instructions on how to set up both options:Creating a Product Review FlowLink that directs the customer to your site to leave a review:Rating LinksI see that you are wanting to send out a campaign that allows profiles to select a specific button, which will update a specific profile property based upon the button the profile chooses. Per our guidehere, you need to fill in the details of the URL info you have already populated.Ourdefault syntax:{% update_property_link 'profile_property' 'property_value' 'redirect_link' %}. In this case you simply need to populate the data within the syntax to reflect:'profile_property': the profile property that you'd like to update or create; for example, last_purchase_date'property_value': the value that the particular button corresponds to; for example, 0_to_6_months'redirect_link': the URL that you want them to redirect them to after they click the button; example,http://www.simonsaysstamp.comOnce the above information has been populated within the URL fields, this should allow the profile property to be updated when the customer selects a button .Hope that helped,Alex

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