I’m currently using shopify. I got JavaScript connected and everything. Whenever a customer signs up to my newsletter it gets added to my profiles but it doesnt go in my newsletter list. I’m about to go insane, please help me.
My subscribers arent going into my newsletter list
![Anniversary - 2 years Forum|alt.badge.img](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/9c1854d8-7db8-4ea0-95f4-085af72d8496_thumb.png)
Best answer by retention
Assuming that you’ve technically set everything right between Shopify and Klaviyo, there’s one, most common reason that’s might be causing your problem. That’s the Double Opt-In process. If you have a Double Opt-In enabled for your “Newsletter” list, after someone subscribes, they will receive an email to confirm that they want to subscribe for newsletter.
At this point they’re added to the Profiles section, but since they still haven’t confirmed subscription via email, they won’t be added to your “Newsletter” list.
After they confirm their email, they will automatically be placed to the List.
You can test to see if this is your case by subscribing to your form, and see if you’ll receive the “Confirmation Email”. If you do receive it, and after confirming you get subscribed to your “Newsletter” list, than you need to disable Double Opt-In for that List if you want to skip the confirmation email and place subscribers directly into the list after they subscribe.
Here are more details about Double Opt-In process:
The Double Opt-in feature in Klaviyo is hidden from the settings by default for free plan. If you are on a paid plan in Klaviyo, you can submit a request to enable this option for your account here: Klaviyo Contact Form.
Ask Klaviyo support team to reveal that option for you, so you can toggle Double Opt-in on and off for each of your lists.
After you get a confirmation that the option is enabled for your account, navigate to the List for which you want to turn off the Double Opt-in. Open the list and click on “Settings”. Uncheck the “Require subscribers to confirm their subscription before being added to your list.” option.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/4acfffc1-5121-4805-a3d4-7c17110dd802.png)
After you uncheck this option, Klaviyo will stop sending the Double Opt-in Emails to the subscribers joining that List.
Here is the documentation from Klaviyo on Double Opt-in: The Double Opt-In Process
Hope this helps!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.