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New List is not working - How to fix it?

  • 15 December 2021
  • 1 reply
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Hey Everyone,

I did a landing page using Pagefly and used their third party Klaviyo form to collect emails. The integration worked perfectly. However, it is going to a different list of the one I specifically created for that.

I created a “LandingPage Subscribers” list and I put my welcome series email to be triggered “when someone subscribes to Landing Page Subscribers. 

However, when someone is subscribing through this form it is going to a “potential customer” list that was already created by Klaviyo as default. 

How can I fix that?

Thank you again and God bless,

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Best answer by stephen.trumble 16 December 2021, 07:34

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Hey @friendsupstudio 

Thank you so much for coming to the Klaviyo Community for help with this.

Most likely during the set up of your signup form on your pagefly integration the wrong list was chosen for the endpoint of the signup form. Pagefly has a few different Help Center articles i would recommend you check out in order to troubleshoot this challenge for you, since this integration was built by them.

https://help.pagefly.io/manual/klaviyo-signup-forms-element/

https://help.pagefly.io/manual/klaviyo-signup-forms-element/#klaviyo-element-configuration

There are also a number of other post in the Community you can check out that provide some additional resources!

Hope this helps get you back on track! Thank you for being part of the Klaviyo Community!

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