Newsletter List's subscribe page not working

  • 8 November 2022
  • 4 replies

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Is this a glitch or does a list’s subscribe page work differently when someone enters an e-mail that’s already on the list?

This is the “success page” for a new e-mail (above) and an existing e-mail (below):



The preferences link (=line in red) is missing on the page that’s displayed for existing e-mails, which is weird when the text above it makes a reference to the link.

Can anyone help? Thx


Best answer by chloe.strange 11 November 2022, 00:01

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4 replies

Userlevel 7
Badge +58

Hi there @Stefan for BIOBLO ,

Just as a quick question, are you trying to send existing users a manage preference on a sign up form? I am trying to understand the use case of catching existing customers using a sign up form meant for new people on a list.




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Hi Alex,

I am thinking of people who try to get hold of a subscription incentive (e.g. a -10% coupon) and therefore enter their e-mail into the subscription page AGAIN (although they are already on the list).

Of course, the way I understand it, Klaviyo prevents this kind of “multiple subscription abuse” by NOT sending out another welcome e-mail (from a list-triggered welcome flow) once a profile has already been on this list in the past.

But it still means that those people will see the above-mentioned “success page” once they re-enter their email OR unsubscribe and resubscribe.

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Hi again, 

maybe I should specify further in order to help you help me:

  • I want to mention the subscription incentive (a -10% coupon sent out by a list-triggered Welcome flow) in all the steps of the Newsletter subscription process (i.e. the “subscribe page”, the “opt-in email” and the “success page”).
  • But this means that re-subscribers, who I’ve learned DO NOT receive the coupon again, will see “wrong” texts when they sign up. In these texts, they will be promised a coupon that in reality never comes.

Now, when TESTING this signup process with various e-mail-addresses, I was surprised to find out that the “success page” - for no apparent reason - is missing a line when being displayed to an existing subscriber. This is what the two screenshots are about!

Does anyone know why this is the case?


Userlevel 5
Badge +29

Hi @Stefan for BIOBLO

I’m sorry this is happening! The manage preferences link shouldn’t be hidden in this scenario. With that said, I am not seeing any other similar situations to what you described. Have you been able to test this again and the same result occurred?