No names on Facebook lead ad

  • 28 March 2022
  • 1 reply

Badge +1

I have created a Facebook lead ad, and connected it to my list in Klaviyo.

But when the leads are added to the list, some of them are without names and only their mail appears. I can still see that the names are being registered under custom properties, but they are not synced with the individual profiles.

Is this normal? Or have I done something wrong in the integration? 


Best answer by stephen.trumble 29 March 2022, 12:30

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Userlevel 7
Badge +60

Hey @Carl Simon 

Thank you for coming to the Klaviyo Community for help with your Facebook Lead Ad!

Can you share with us how you have your lead ad set up on Facebook? What information are you currently collecting?  Are you using two fields to collect First Name and Last Name as profile properties?